Shipping and Delivery in Saudi Arabia

We offer delivery to all regions of Saudi Arabia. We will deliver to the main cities, Riyadh, Jeddah, and Dammam within 2-5 working days. As for the rest of the cities, delivery is within 4-7 working days. If you need more details about the delivery time to other cities or remote areas please contact us.

Tracking

We will send you a tracking number which you can use to verify the order status online.

Canceling the order

If you want to cancel your order please contact the customer service. However, items that have already been processed for shipping will be dealt with as a return. Please visit “Return” page below for more information.

Prices

• We charge starting 11 (VAT Inclusive) on all KSA orders.
• All KSA orders with a value of 199 or more will be shipped FREE of charge.

If items missing or damage occurs

Although great care is taken while packing, damage does occur occasionally during transit. To help us claim the damage and speed up the reimbursement process we require that you perform the following steps:

• Sign on the delivery receipt stating delivery
• Please check the item in front of the courier by checking the contents of the package
• If the item has any damage whatsoever, please include the same note on the delivery comments and

request an RTO (Return to Origin) within the first 14 days of delivary. Blue Mountain will not take the

resposibility of the damaged item(s) after this period.

• Always take photos of any damage
• Do not throw away any of the original inner or outer packaging
• Call the customer service directly after discovering the problem. Please have your order number available so

that we can assist you as quickly as possible

Consumables:

• If a consumable item was received expired, please contact us immediately so that we can send a

replacement.

Contact: +966505566147

Email: [email protected]