Account-Related

• What is the delivery time for my Order?

Your Order should be delivered within

• 1-3 days for Riyadh.
• 3-7 days for major cities.
• What manner of shipping do you use?

Our packages are delivered overnight and overland by leading third-party courier companies.

• What should I do if I missed my delivery?

Our courier delivery partners will make 3 attempts to deliver your parcel. Kindly ensure that the address, state, and city while placing an Order given is accurate.

• Can I get the Shipping or Billing Address of an Order changed after it has been processed?

Please note, that the address can not be modified after the Order has been processed because your order has already been dispatched.

• What is the difference between “Order ID” and “Tracking ID”?

Your Order ID is used to identify your Order and will be a part of the Order Sales Summary email. Once your order has been dispatched, your Tracking ID will be emailed to you which will allow you to check the status of your delivery on the courier’s website.

• Contact us?

You can contact us by emailing us at [email protected] or send us inbox messages via Facebook messenger (OR)

Call us: +966 505566147